Do you ever wonder if companies actually read the feedback you submit regarding your experience, whether it’s through a survey, a comment on social media or simply filling out a contact form? I can’t speak for other companies but at Del City, every comment, every review, every survey response or any other form of feedback is reviewed by a member of the Del City staff and indexed to help us continuously improve as a company. Voice of the customer, or VOC, is a paramount component to determining the way we go to market and any changes we decide to make organizationally. It is our goal to be a service leader in the industry and that is only possible if we truly address customer feedback, good or bad.
A few weeks ago, Del City exhibited at the SEMA Show for our 28th consecutive year. I always enjoy going to the show to see all the exotic vehicles and innovative new products but what I enjoy most about the show is talking to both prospective customers as well as customers that have been ordering from Del City for more years than they care to mention. It’s great to hear about all the diverse applications our products are being used in as well as the most efficient way people are using our items.
One topic that I received more questions on this year than most was surrounding ratcheting crimp tools compared to a standard crimp tool. Those I talked to wanted to know if it’s really worth the extra money to invest in a ratcheting crimp tool over a standard crimp tool.
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12V Electrical Industry Expertise
Welcome to the Del City Blog! At Del City, we know how important it is to not just have your supplies, but also to have industry resources. Here you will find answers and information on:
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